RETURNS & EXCHANGES

Return & Exchange Policy

At Outoshe, we want you to love every piece you purchase. If you are not satisfied with your order, you may request a return or exchange within 30 days of delivery, subject to the terms below.

To start a return or exchange, please contact our customer service team at service@outoshe.com.

Return Policy

Eligibility for Returns

  • Items must be returned within 30 days of the delivery date shown in your order confirmation.
  • All returned items must be unworn, unwashed, and in their original condition, with all product tags, hygiene liners, and original packaging intact.
  • We do not accept returns for items that show signs of wear, damage, or alteration.

Return Process

  1. Email our customer service team at service@outoshe.com with your order number and reason for return.
  2. Our team will review your request and provide you with a valid return address (do NOT return items to the address on your original shipping package).
  3. Ship the item back to the provided address (return shipping fees are the responsibility of the customer, subject to change).
  4. Once we receive and inspect your returned item, we will process your refund to the original payment method.

Refund Information

  • Refunds are processed within 5-7 business days after we receive and inspect your returned item.
  • Refunds will be issued to the original payment method used at checkout.
  • Original shipping fees are non-refundable.
  • Refund amounts are based on the item's purchase price, less any applicable return shipping costs (if applicable).

Exchange Policy

Eligibility for Exchanges

  • Exchange requests must be submitted within 30 days of delivery.
  • Items must be unworn, unwashed, and in original condition with all tags and packaging intact.
  • Exchanges are limited to the same product in a different size (subject to inventory availability).

Exchange Process

  1. Contact our customer service team at service@outoshe.com with your order number and requested size exchange.
  2. Our team will confirm inventory availability and provide return instructions.
  3. Ship the original item back at your own cost.
  4. Once we receive the original item, we will ship the new size to you (shipping fees for exchanges are the responsibility of the customer, subject to change).

Non-Returnable & Non-Exchangeable Items

  • Items marked as "Final Sale" or "Flash Sale" (unless defective or misdescribed).
  • Gift cards, promotional items, and free gifts.
  • Items returned beyond the 30-day window.
  • Items that are worn, damaged, or altered.
  • Intimate apparel (if hygiene liner is removed, for health and safety reasons).

Important Notes

  • We do not provide pre-paid return labels at the moment. All return shipping costs are the responsibility of the customer.
  • Return addresses are only provided via customer service; do not return items to any address not confirmed by our team.
  • We are not responsible for lost or damaged return packages. We recommend using a tracked shipping service for returns.
  • International customers are responsible for all return shipping costs, customs duties, and import fees.
  • Outoshe reserves the right to update or modify this return policy at any time without prior notice.

If you have any questions about our return or exchange policy, please contact our customer service team at service@outoshe.com.

© 2026 Outoshe. All rights reserved.